We’re Here to Help
Whether you’re just getting started with LabArchives or looking for advanced support, resources are available to make the process easier.
- LabArchives Support – LabArchives offers excellent customer service, including help documentation, training materials, and a dedicated support team.
- UVA Support Team – Our UVA LabArchives team is also available to answer questions, provide guidance, and connect you with additional resources.
Below you’ll find links to documentation, training opportunities, and other resources to help you use LabArchives effectively. If you’re not sure where to begin, start with our "How to Get Started" page or reach out to our team directly -- we’re glad to help!
Have Questions?
For login or access issues, please contact the LabArchives Service Team at UVA ([email protected]).
LabArchives provides direct support for UVA users who experience issues or have questions about functionality and features of the software. For technical questions about the LabArchives platform and features, contact the LabArchives Support Center:
- Email: [email protected]
- Phone: (800) 653-5016 (8:00am – 7:00pm CST, M-F)
Need Help?
- UVA | LabArchives Resources site-wide notebook
- Before accessing the site-wide notebook, users will need to sign-in to their approved account using their Netbadge credentials.
- View the help documentation and knowledge base at LabArchives
- Download the LabArchives New User Start Guide (PDF) and Tips for Getting Started with LabArchives (PDF)
- Sign up for an instructional Webinar from LabArchives
- Watch the LabArchives tutorial videos on YouTube
Additional Resources
Learn more about training opportunities, recorded tutorials, scheduling an individual session for your team, and more on our training page.